LASERKLIINIK OÜ GENERAL TERMS FOR HEALTHCARE SERVICES

Version 13 October 2026. Applies to contracts concluded from 13 October 2026 where these terms have been properly incorporated into the contract.

1. PROVIDER AND APPLICATION

1.1. Healthcare services under the name Dr Uskov Kliinik are provided by Laserkliinik OÜ, the patient's contracting party, registry code 16820567, activity licence L06465 (the clinic). Service location: Vesivärava 50, 10152 Tallinn. Contact: info@uskovkliinik.ee, +372 5333 3661, www.uskovkliinik.ee.

1.2. These terms govern the clinic's healthcare services, including consultations, examinations and procedures. Where a service is not legally a healthcare service, the relevant mandatory consumer protection rules apply; healthcare exemptions do not automatically extend to other services or goods.

1.3. These terms form part of the contract if the clinic refers to them before the contract is concluded and the patient has a reasonable opportunity to read them. Visiting the website alone does not constitute acceptance of the terms or consent to a medical procedure. The clinic provides the terms in a form reproducible in writing on request.

1.4. Individually agreed terms take precedence over these general terms. Mandatory law applies regardless of these terms. Information, consent and instructions for a specific procedure clarify the service and do not replace these terms or the patient's statutory rights.

2. BOOKING AND SCOPE OF SERVICES

2.1. The appointment and booked service are agreed through the booking system, by telephone or by email. An enquiry alone does not confirm an appointment; confirmation from the clinic or booking system is decisive. The patient checks the confirmation details and reports any error as soon as possible.

2.2. Booking a consultation does not constitute an agreement to perform a procedure. The doctor determines suitability, method, scope and schedule together with the patient after assessing the patient. A patient's request does not require a doctor to perform a contraindicated, unjustified procedure or one outside the doctor's competence.

2.3. Website descriptions, photographs, estimated numbers of procedures and preliminary remote information are general information. An individual treatment plan is based on examination and any necessary investigations. Photographs or correspondence may be insufficient for diagnosis or safe treatment selection; the clinic may require an in-person assessment or specialist consultation.

2.4. Services are provided on behalf of the clinic by appropriately qualified healthcare professionals. Naming a doctor in a booking, on the website or in a treatment plan does not create a separate personal guarantee of results or an additional personal contractual obligation. Liability arising under law remains unaffected.

3. INFORMATION AND CONSENT

3.1. Before providing a service, the clinic explains the patient's health condition, the nature and purpose of the proposed service, expected benefits, material risks and consequences, reasonable alternatives and, where relevant, the consequences of declining treatment. The patient may ask questions and request information in a form reproducible in writing.

3.2. A procedure requires the patient's informed consent, except where the law provides otherwise. The clinic may require consent or its withdrawal to be recorded in a form reproducible in writing. Accepting these general terms is not consent to a specific procedure, a new treatment method or marketing.

3.3. The patient may withdraw consent within a reasonable time before the procedure begins and terminate the contract at any time. Stopping an ongoing procedure must respect the patient's wishes and medical safety. Payment is due for services already provided and only for other lawful claims agreed in advance.

3.4. Where a patient's decision-making capacity is limited, their ability to consider the consequences of the particular decision, the rules on legal representation and their interests are taken into account. Information is provided in a form appropriate to the patient's understanding. The clinic does not follow a representative's decision that clearly harms the patient's interests.

3.5. The patient tells the clinic if an explanation or language is not understood. Interpretation assistance is arranged before an elective procedure where necessary, with any cost agreed in advance. A procedure may be postponed if informed consent cannot be obtained. A third person's presence requires the patient's consent, except where permitted by law.

4. PATIENT COOPERATION AND SAFETY

4.1. To the best of their understanding, the patient provides truthful and complete information needed for the service and reports changes before each procedure. Relevant information includes illnesses, allergies, medicines and supplements, previous procedures and implants, pregnancy or breastfeeding, healing problems, infections and recent tanning. If in doubt, ask the doctor.

4.2. The patient provides the information or document needed to verify identity and, where relevant, authority to represent another person, keeps contact details current, arrives on time and follows clearly explained preparation and aftercare instructions. Medicines must not be stopped independently based on general information on the clinic's website.

4.3. The patient reports an unexpected reaction, deterioration or possible complication as soon as possible and follows instructions for further assessment. In an immediate threat to life or health, call 112 or seek emergency care. The clinic's email and booking channel are not round-the-clock emergency services; waiting for a reply must not delay necessary care.

4.4. The patient behaves respectfully, follows justified safety instructions and does not endanger staff or other patients. Making a complaint, seeking a second opinion or pursuing a lawful claim is not, by itself, a reason to refuse service.

5. RESULTS, RISKS AND FOLLOW-UP

5.1. The clinic provides services in accordance with the general level of medical science and the care normally expected. The clinic does not guarantee recovery, a specific aesthetic outcome, lasting results or an exact number of procedures. Results are affected by individual response, health, ageing and aftercare, among other factors.

5.2. Side effects or complications may occur even where a service is properly provided. The risks and limitations of the particular procedure are explained before consent. A risk occurring or dissatisfaction with an outcome does not, by itself, establish a medical error; consent does not release the clinic from its duty to provide proper care or liability for a breach.

5.3. Comparison photographs and other patients' outcomes are not a promise of individual results. The need for an additional procedure or repeat treatment is assessed separately. A desire for a different result alone does not automatically entitle the patient to a free repeat procedure. This does not limit statutory remedies for a deficient service.

5.4. Necessary follow-up and its arrangements are explained to the patient. The clinic clarifies before agreement which follow-up is included in the price and which additional services may be charged separately; the patient is not charged for remedying the clinic's breach where the law does not allow this.

6. PRICES AND PAYMENT

6.1. The price or its calculation method is disclosed before the service is agreed. Consumer prices include applicable taxes. If the final scope is determined during examination, an estimate is provided and additional work and charges are agreed before it is performed.

6.2. The price of a confirmed booking or individual agreement is not changed unilaterally with retroactive effect. A new price list applies to new agreements. The price of an amended treatment plan is agreed separately. The patient pays only the portion not covered by a third party obliged to pay.

6.3. Unless otherwise agreed, payment for a service provided is due no later than the day of service. A consultation that has taken place remains payable even if no procedure is performed or the doctor does not recommend one; no service charge is made for a procedure that has not been performed.

6.4. An advance payment may be required only in an amount and on terms agreed beforehand and is credited towards the service price. If the service does not take place, the unused amount is returned after accounting for lawful, explained claims, without unjustified delay, normally within 14 days after the basis for repayment becomes clear. An advance payment does not automatically become non-refundable.

6.5. Late payment may result in statutory interest and reasonable recovery costs permitted by law. The right to dispute a claim remains unaffected.

7. CANCELLATION, LATENESS AND MISSED APPOINTMENTS

7.1. Notify the clinic of a change or cancellation as early as possible, at least 24 hours before the appointment, at info@uskovkliinik.ee or +372 5333 3661. Outside opening hours, please email; the time the message is received is taken into account.

7.2. If the basis and amount of the charge were clearly disclosed and agreed before booking, cancellation less than 24 hours beforehand may give rise to compensation for demonstrable, reasonable loss relating to the booking, capped at EUR 35. For non-attendance without notice, the cap is 80% of the agreed price of the specific service booked. Compensation never exceeds the actual legally recoverable loss or the booked service price; saved costs and the benefit of a replacement booking are deducted. These two charges are not added together.

7.3. The clinic explains the calculation. The patient may demonstrate that no loss occurred or that it was lower. No compensation is claimed where the service is contraindicated or contrary to the patient's medical interests, or in the event of substantiated sudden illness or another unavoidable obstacle reported as soon as possible. Proportionate confirmation may be requested where necessary, without excessive health information.

7.4. If the patient is late, the clinic assesses whether the service can be safely provided in the remaining time. If not, a new appointment is agreed. Any compensation must meet the requirements in clauses 7.2–7.3; lateness does not automatically result in a claim for the full price. No patient cancellation charge applies where the clinic cancels the appointment.

8. POSTPONEMENT AND TERMINATION

8.1. The clinic may reschedule due to a justified obstacle, such as a doctor's illness or equipment failure, notifying the patient as soon as possible and offering another appointment. If the new time is unsuitable and the service is not provided, its advance payment is refunded. The patient's statutory remedies remain unaffected.

8.2. An elective service may be postponed or declined where there is no indication or necessary consent, a contraindication is identified, information essential for safety is missing, or intoxication, threatening behaviour or a material failure to cooperate prevents safe care. The decision must be justified, proportionate and consistent with the duty to provide services.

8.3. The patient may terminate the contract at any time without giving a reason. The clinic may terminate only for a substantial reason. Where possible, the reason is explained and a reasonable opportunity to remedy a breach is given. The clinic continues necessary care to the extent required by law until the patient can receive it elsewhere; these terms do not restrict the duty to provide urgent care.

8.4. Lawful payment claims and statutory duties concerning confidentiality, record retention and liability survive termination. Termination does not constitute a waiver of claims or patient rights.

9. RECORDS, DATA AND PHOTOGRAPHS

9.1. The clinic documents assessment, information, consent, the procedure and necessary instructions and retains data as required by law. A patient's decision to decline recommended treatment or follow-up is recorded where necessary. A signature does not replace actual information or, by itself, establish that care was faultless.

9.2. Health data is used for treatment, statutory obligations and other lawful purposes in accordance with data protection law and the clinic's privacy policy. The patient may access their data and obtain copies under the law; these terms do not impose a fee for a copy that must legally be provided free of charge.

9.3. The need for photographs for medical records and the legal basis for their processing are explained to the patient. Use on a public website, social media or in other marketing requires separate, voluntary and specific consent. Refusing or withdrawing marketing consent does not affect treatment. Withdrawal does not invalidate previous lawful processing or a legal retention duty.

9.4. The clinic maintains patient confidentiality. The identity and authority of a patient's representative or other recipient are verified; information is disclosed only within the scope of consent or another legal basis. Only necessary information should be sent by ordinary email; a method for transmitting sensitive documents should be agreed with the clinic.

10. LIABILITY AND PATIENT INSURANCE

10.1. The clinic is liable for breaches of its obligations on the grounds provided by law, including diagnostic and treatment errors, failures to inform or obtain consent, and circumstances involving assisting persons and equipment used. Loss, causation, fault and the burden of proof are assessed under the law, including the duty to keep records.

10.2. These terms do not unlawfully exclude or restrict liability for death, injury to health, non-pecuniary damage or loss of earnings, or cap compensation by reference to the service price. A patient's failure to provide information or cooperate does not automatically release the clinic from liability; its effect is considered only to the extent permitted by law.

10.3. The clinic's compulsory liability insurance details, checked in the Health Board register on 13 October 2026: insurer PZU Kindlustus (AB “Lietuvos draudimas” Eesti filiaal); coverage period 9 November 2025–8 November 2026; insured sum EUR 3,000,000 per insurance period. Statutory limits are EUR 300,000 per insured event and EUR 100,000 per entitled person; the included non-pecuniary damage limits are EUR 100,000 and EUR 30,000 respectively. These are insurance coverage limits, not a contractual cap on the clinic's liability.

10.4. A possible insured event may be reported to the clinic at info@uskovkliinik.ee or directly to PZU at www.pzu.ee/iseteenindus/ (the medical error claim form, “ravivea kahjuteade”; information: +372 622 4599). Provide contact details, the service date, an account of the event and the harm suffered; send medical documents by an agreed secure method. The clinic forwards a notification of an insured event received by it to the insurer without delay.

10.5. Notification must be made in a form reproducible in writing within four weeks of becoming aware of the event; where health or another substantial reason prevents this, the period is extended as provided by law. Even if late, contact the insurer for assessment. The insurer resolves the claim under the law and insurance coverage. The clinic's deductible is not charged to the patient. The insurer's decision may be challenged before the conciliation committee at the Health Board; the right to go to court remains unaffected.

11. FEEDBACK AND DISPUTES

11.1. Please send questions and complaints to info@uskovkliinik.ee with your contact details, the service date, a description of the problem and the desired resolution. A representative should include proof of authority. The clinic may request necessary clarification and verify identity.

11.2. The clinic records complaints and replies within 10 calendar days of receipt. If a substantive resolution requires more time, it explains the reason and expected response date within that period, complying with mandatory statutory deadlines. Anonymous feedback may be used to improve quality, but a personal reply cannot be provided without contact details.

11.3. Healthcare supervision matters may be addressed to the Estonian Health Board, Terviseamet (www.terviseamet.ee), and data protection matters to the Data Protection Inspectorate, Andmekaitse Inspektsioon (www.aki.ee). Insurance disputes are addressed in section 10. The Consumer Disputes Committee does not resolve healthcare and treatment disputes. Complaining to the clinic is not a mandatory prerequisite to lawful external remedies and does not automatically suspend statutory time limits.

12. GOVERNING LAW, LANGUAGES AND CHANGES

12.1. Estonian law governs the contract without depriving the patient of protection guaranteed by mandatory law. A dispute is resolved by agreement or by a court with jurisdiction under the law; these terms do not impose a less favourable jurisdiction arrangement than mandatory rules allow.

12.2. The terms are available in Estonian, Russian, English and Finnish. Estonian is the source text. Differences are clarified before the service; translation differences are not used to restrict mandatory patient rights, and ambiguous standard terms are interpreted in accordance with the law.

12.3. Changes are published with a version and effective date and apply to new contracts. Existing contracts remain subject to the agreed version unless the parties lawfully agree otherwise or mandatory law requires otherwise. Insurance information is updated to reflect current coverage.

12.4. An invalid term does not automatically invalidate the rest of the contract; the law applies in place of an invalid term. These terms do not replace the doctor's individual explanation, procedure-specific consent or patient rights.